General Policy
We are committed to ensuring your complete satisfaction with every purchase. To deliver a risk-free shopping experience, we offer a 60-day return policy for all eligible orders, with a clear and streamlined refund process for all qualifying returns. We aim to handle every return request fairly and efficiently, in line with global e-commerce best practices.
Return Eligibility
To qualify for a return and full refund, your item must meet the following requirements:
- The item must be returned within 60 days of the date you receive your order
- The product must be in unused, brand-new condition with no signs of wear, damage, or misuse
- All original packaging, tags, and included accessories must be intact and returned with the product
- The item is not marked as final sale, non-returnable, or customized at the time of purchase
We reserve the right to reject returns that do not meet the above eligibility criteria, or items that are returned after the 60-day window has expired.
How to Initiate a Return
To start your return process, please contact our customer service team through the official contact channels on our store. Our team will review your request and provide you with a valid return authorization number, as well as full instructions for returning your item. Returns sent without a pre-authorized return number will not be accepted or processed.
For returns due to manufacturer defects, damaged items upon delivery, or incorrect items shipped, we will cover all associated return shipping costs. For returns due to change of mind, incorrect product selection, or other non-quality-related issues, the customer is responsible for all return shipping fees.
Refund Processing
Once we receive and complete a full inspection of your returned item, we will send you a confirmation notification via your provided contact information. All eligible refunds will be processed within 5 to 10 business days of the inspection approval.
All refunds will be issued exclusively in United States Dollars (USD), regardless of the currency used at the time of your original purchase. The refund will be credited back to your original payment method used for the order. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider and bank’s processing timelines, which are outside of our control.
Late or Missing Refunds
If you have not received your refund within the stated 5 to 10 business day processing window, please take the following steps first:
- Check your bank account or payment provider’s transaction history again, as processing times may vary by institution
- Contact your bank or payment provider directly, as there is often a processing delay before a refund is officially posted to your account
If you have completed the above steps and still have not received your refund, please contact our customer service team for further assistance.
Damaged, Defective or Incorrect Items
We take full responsibility for any items that arrive damaged, defective, or do not match the product you ordered. If you receive an incorrect or faulty item, please contact our customer service team within 60 days of delivery, and provide clear photos or video evidence of the issue. Our team will review your case promptly, and offer you the option of a full refund, a replacement item, or a store credit, at no additional cost to you.
Final Provisions
We reserve the right to update or modify this Refund Policy at any time, with changes posted on this page. It is your responsibility to review this policy periodically for any updates. This policy is governed in accordance with applicable international e-commerce regulations, to ensure fair treatment for all customers worldwide.
